C.A.R.E. Employee Of The Month | C.A.R.E. Physician Of The Quarter
C.A.R.E. Employee Of The Year | C.A.R.E. Physician Of The Year | C.A.R.E. Program

Linda Cioffi, Human Resourses, DPH

“A long-term employee, Linda can answer almost any question. Throughout her years, she has organized and staffed the Greek Booth at the AutumnFest, coordinated SH employee participation of the Lycoming County United Way Day of Caring and was a member of the Employee Activity Committee. She assisted with revitalizing the C.A.R.E. Program, worked with an outside vendor to design new C.A.R.E. cabinets and has volunteered to take the lead with the Employee Advisory Committee. Linda provides excellent customer service to all visitors and callers. No matter how busy, she takes the time to listen as to what they need and follows through to assist them. In her spare time, Linda is an avid walker–walking with her neighbors at 5:30 A.M! She enjoys flower gardening, cooking and crafting. Linda is married, has two children and a grandpuppy who likes to sleep at Grammy's house.”

John Becker , M.D., Radiology

“A conscientious care provider, showing compassion, empathy and respect for patients and staff. Dr. Becker is always willing to discuss areas for growth and opportunities for improvement. He maintains a calm demeanor even under the most difficult circumstances. His motto is always "Patients come first".”

Denise White, Skilled Nursing Unit

“Denise is dedicated and loyal to the Skilled Nursing Unit residents and staff. She is funny and creative and you can tell she loves what she does. Her enthusiasm is contagious and she has a unique way of making learning fun. Her teaching methods inspire staff. She is also a great team builder who brings energy to any project she undertakes. The very best for our residents is always at the heart of everything she does. Thank you Denise, we are proud and fortunate to have you on our team.”

Susan Branton, M.D., Surgeon

“Dr. Branton is truly one of a kind. She continually demonstrates a calm, courteous and humble demeanor in every aspect of her professional life. She is kind and patient with everyone. She is efficient and always considerate of the value of others’ time. She remains calm and unwavering in the most stressful and frustrating situations and has never raised her voice or sp0oken down to anyone. In addition to her outstanding disposition, she is an amazingly gifted surgeon. We are blessed to have Dr. Branton at Susquehanna Health.”

The Susquehanna Health C.A.R.E. (Care and Compassion, Attentiveness and Approachability, Responsiveness and Respect and Empathy and Enthusiasm) Employee of the Month Program recognizes members of our team for their outstanding contributions to Service Excellence. These extraordinary employees regularly demonstrate behaviors that reflect the organization’s Mission-Vision-Value and True North Statements:

• Mission Statement: to extend God’s healing mercy…by improving the health status (mind, body & spirit) of those we serve.
• Vision Statement: to become the healthiest region in the United States.
• Value Statement: those who provide our care, those who receive our care, and servant leadership rooted in quality service, dedicated partnership, responsible stewardship and commitment to our community.
• True North: The best courtesy, attentiveness, responsiveness and empathy to each other and our patients no matter what, in a recognizable manner by their peers.

C.A.R.E. Employees demonstrate the following behaviors on a regular basis:

1. C.A.R.E.

• Makes a special effort to practice CARE Behaviors the first time she/he meets a patient, guest or co-worker.
• Treats all employees regardless of department or position with dignity and respect.

2. PROFESSIONALISM

• Introduces self, mentions department or position, explains function to be performed.
• Interacts with others in a businesslike, professional manner; avoids idle conversation that excludes guests.

3. PERSONAL ACCOUNTABILITY

• Understands the importance of accountability with role in SH.
• Demonstrates behavior that reflects accountability in role, taking responsibility for his/her actions.

4. QUALITY SERVICE

• Anticipates the needs of visitors, patients and peers and helps them out whenever possible.
• Answers the inquiries of patients, guests and co-workers, especially new employees, in a patient, helpful and positive way.

5. PRIDE

• Shows pride, interest and enthusiasm in work.
• Shows pride in Susquehanna Health by speaking positively about our organization.