C.A.R.E. Service Partners of the Month

The Susquehanna Health C.A.R.E. (Courtesy and Compassion, Attentiveness and Accountability, Responsiveness and Respect and Excellence and Enthusiasm) Service Partner of the Month Program recognizes members of our team for their outstanding contributions to Service Excellence. These extraordinary service partners regularly demonstrate behaviors that reflect the organization’s Mission-Vision-Value and True North Statements.

C.A.R.E. Service Partners

Susan Wertman, CNA

Medical/Surgical Unit
Muncy Valley Hospital

Energetic, organized and self-motivated are words that describe Susan. She values her work and cares about doing the very best that she can for her patients. Susan is a team player and helps make the unit run efficiently and smoothly. Patients and co-workers appreciate her cheery and positive demeanor, along with her great attitude. When not working, Susan enjoys gardening and spending time with her grandchildren, family and friends.

Lori Markel

Senior Accountant, Finance

Divine Providence Hospital

Lori is a responsible and hard-working member of the Finance team. She is detail-oriented and attentive to the needs of others. Lori is a behind-the-scenes superhero of the health system and makes herself available to anyone needing assistance. Capable of handling complex issues, she is a knowledge resource for her department. In her free time, Lori enjoys reading, walking, yard work and spending time with her family.

Karla Rodriquez, RN

Skilled Nursing & Rehabilitation Center
Muncy Valley Hospital 

Karla was first nominated for a CARE Award while working as a unit clerk at Williamsport Regional Medical Center just over a year ago. Since then, she has transitioned to a graduate nurse role and is now a registered nurse on the Skilled Nursing & Rehabilitation Center team. While working through her transitions, Karla dedicated herself to providing compassionate care and making her patients her primary focus. She goes above and beyond her duties to help her patients and co-workers. Karla is passionate about both her work and being a care provider. When not working, Karla enjoys cooking, reading and spending time with her family and friends.

C.A.R.E. Volunteer

Larry moyer

Cancer Center
Divine Providence Hospital 

Larry is a courteous and compassionate person who cares about his patients and their families. He is responsive to others’ needs, and has worked with care providers to implement efficient and practical processes to help improve the patient experience. Larry goes above and beyond to help others, and when necessary, he offers to take on additional responsibilities. When not volunteering, Larry enjoys spending his free time walking and being active.

The Program

The Susquehanna Health C.A.R.E. Service Partner of the Month Program is intended to recognize certain members of our team for their outstanding contributions to Service Excellence. These extraordinary service partners regularly demonstrate behaviors which reflect the organization’s Mission-Vision-Values.

Our Mission

  • Extend God's healing love by improving the health of those we serve.

Our Vision

  • Create a clinically integrated community health system that delivers world-class care.

Our Core Values

  • Place patients and their families first
  • Share ownership among all caregivers
  • Lead with a servant's heart

Nominees for this program must consistently demonstrate:

  • Our Commitment to practicing CARE Values:
    • Courtesy and Compassion
    • Attentiveness and Accountability
    • Responsiveness and Respect
    • Excellence and Enthusiasm