C.A.R.E. Service Partners of the Month

The Susquehanna Health C.A.R.E. (Courtesy and Compassion, Attentiveness and Accountability, Responsiveness and Respect and Excellence and Enthusiasm) Service Partner of the Month Program recognizes members of our team for their outstanding contributions to Service Excellence. These extraordinary service partners regularly demonstrate behaviors that reflect the organization’s Mission-Vision-Value and True North Statements.

C.A.R.E. Service Partners

Sarah Yoder, CRNP

Family Medicine at Montoursville
Susquehanna Health Medical Group 

Caring and knowledgeable are words that describe Sara. She is a patient advocate and always makes their needs her number one priority. Sara takes time with every patient to be sure that he or she is properly cared for, and handles the most challenging patients and tasks with a smile and positive attitude. Sara is a dedicated member of her team. She goes above and beyond to help her co-workers. When not working, Sara enjoys spending time with her family, remodeling her home, crafting, reading and spending time outdoors.

Lisa Heitsenrether

Office Assistant, Outpatient Behavioral Health

Divine Providence Hospital

Lisa is a responsible, compassionate and hard-working member of the Behavioral Health team. Attentive to her patients’ needs, she is able to connect with each patient to help him or her with his or her care. Lisa is committed to helping her team be the best they can be, and has helped develop and implement processes that have enhanced patient experience as well as improved office management. In her free time, Lisa enjoys going to the gym, traveling and staying active and involved with her children.

Colleen Perchinski

Supervisor, Laboratory Services
Muncy Valley Hospital 

Colleen is dependable and understanding. She goes above and beyond to help her co-workers, and she takes pride in helping others. Colleen is knowledgeable and uses her intelligence and creativity to develop solutions for challenging tasks. Passionate about her work, Colleen strives for excellence and perfection. When not working, Colleen enjoys spending time with her family and friends.

The Program

The Susquehanna Health C.A.R.E. Service Partner of the Month Program is intended to recognize certain members of our team for their outstanding contributions to Service Excellence. These extraordinary service partners regularly demonstrate behaviors which reflect the organization’s Mission-Vision-Values.

Our Mission

  • Extend God's healing love by improving the health of those we serve.

Our Vision

  • Create a clinically integrated community health system that delivers world-class care.

Our Core Values

  • Place patients and their families first
  • Share ownership among all caregivers
  • Lead with a servant's heart

Nominees for this program must consistently demonstrate:

  • Our Commitment to practicing CARE Values:
    • Courtesy and Compassion
    • Attentiveness and Accountability
    • Responsiveness and Respect
    • Excellence and Enthusiasm