C.A.R.E. Service Partners of the Month

The Susquehanna Health C.A.R.E. (Courtesy and Compassion, Attentiveness and Accountability, Responsiveness and Respect and Excellence and Enthusiasm) Service Partner of the Month Program recognizes members of our team for their outstanding contributions to Service Excellence. These extraordinary service partners regularly demonstrate behaviors that reflect the organization’s Mission-Vision-Value and True North Statements.

C.A.R.E. Service Partners

Galen Duffy

Courier Services
Divine Providence Hospital

Kind, compassionate and motivated are all words used to describe Galen. His enthusiasm and positivity are refreshing and help elevate the mood of any room that he is in. Galen goes above and beyond to help others in need. He delivers exceptional service to everyone that he interacts with. In his free time, Galen enjoys spending time with family and friends.

Diane Griess

Patient Care Associate

Williamsport Regional Medical Center

Diane is a caring and respectful member of the Medical/Surgical Unit team. As a patient advocate, she greets every patient and takes the time to listen to them while working with them to ensure they receive proper care. Diane is dedicated to her work and is always looking for a task to complete or a patient interaction. She is a compassionate provider and works with a smile. When not working, Diane enjoys spending time with her family.

Alicia Gross

Scheduler, Skilled Nursing & Rehabilitation Center
Muncy Valley Hospital 

Calm, organized and attentive to the needs of others are all words used to describe Alicia. She is able to take all her coworkers’ needs into consideration and work with everyone to produce schedules that are effective and accommodating, while not allowing those to impact patient care. Alicia handles stressful situations and multi-tasks to address concerns in a timely manner. She is a CNA and will fill in additional shifts or assist with patient care if necessary. In her free time, Alicia enjoys going on vacation, traveling and spending time with her family and friends.

The Program

The Susquehanna Health C.A.R.E. Service Partner of the Month Program is intended to recognize certain members of our team for their outstanding contributions to Service Excellence. These extraordinary service partners regularly demonstrate behaviors which reflect the organization’s Mission-Vision-Values.

Our Mission

  • Extend God's healing love by improving the health of those we serve.

Our Vision

  • Create a clinically integrated community health system that delivers world-class care.

Our Core Values

  • Place patients and their families first
  • Share ownership among all caregivers
  • Lead with a servant's heart

Nominees for this program must consistently demonstrate:

  • Our Commitment to practicing CARE Values:
    • Courtesy and Compassion
    • Attentiveness and Accountability
    • Responsiveness and Respect
    • Excellence and Enthusiasm