Our Health, Safety & Privacy
UPMC aims to provide patients, staff and the surrounding community with policies that protect their health and well-being. We ask that you become familiar with the steps we're taking toward safer, healthier facilities and aid us in our mission.
No Latex Policy
Latex gloves and balloons can affect patient allergies, so we prohibit the use of latex in any form in our buildings.
During a patient's stay at a UPMC facility, they have access to a special service called Condition H. When called upon, a response team will check on the patient and provide help before there is a life-threatening emergency.
Choosing a Support Person
A trusted friend or family member can be a big help during a patient's hospital stay. Select one key person to be a health care advocate. If the patient is too stressed or loses their ability to communicate, this support person can stand in for the patient and stand up for their care.
A support person can:
- ask questions the patient might not think of or write down information
- double-check a patient's medications and treatments
- watch for signs that a patient's condition is getting worse and notify staff
When a patient is admitted to a UPMC facility, staff evaluate a fall risk assessment. This assessment helps staff to determine if a patient is a fall risk.
Fall risk criteria:
- patient has a history of falls
- patient has impaired judgement or lack of safety awareness
- patient is agitated or impulsive
- patient exhibits an impaired or unsteady gait
- patient is suffering from dizziness or vertigo
- patient is taking medications that may contribute to falls
If a patient is considered a fall risk, the following will be put in place:
- A yellow armband and a falling star hung on the patient's door to alert staff that the patient is a fall risk.
- A poster in the patients room will be turned to "NO" notifying staff that a patient is not to be out of bed unaccompanied.
- The patient's bed/chair alarm will be set which alerts staff when a patient is attempting to move without assistance.
- Staff will constantly remind the patient to ring the bell for assistance and check on the patient hourly.
- The patient will not be left alone in the bathroom.
- Staff may place fall mats in the room, if deemed necessary.
- A patient may be monitored through AvaSys Video Monitoring. The AvaSys system allows a technician to monitor a patient through a video feed, and audibly communicate with the patient if necessary. The video feed does not record and only uses a live stream to help ensure patient safety and privacy.
For our patients' safety and to help us maintain a safe environment, UPMC Susquehanna takes extra precautions to be sure that patients are identified properly, especially when they are having procedures or receiving medications. To help out UPMC staff, patients are asked to provide their name and birth date when it is requested by staff to help verify their identity.
Our website is a tool intended to supplement the advice of your healthcare professional. Please read through our policy to ensure that you understand and adhere by our requests.