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UPMC Recognized for Quality Hospice Services in Susquehanna Region

by UPMC

Susquehanna Home Care & Hospice, a part of UPMC in the Susquehanna region, has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2019 calendar year.

“It’s an honor to be recognized and highlights the compassion of our team,” said Pat McGee, vice president, clinical operations, Susquehanna Home Care & Hospice. “I’m grateful to work with an amazing team of caregivers who share an unwavering commitment to the living and dying, who make the care and comfort of our patients and families their highest priority.”

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2019 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,400 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, President of SHP.

Learn more about Hospice services available at UPMC in the Susquehanna region.