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UPMC Susquehanna Earns HAP Optimal Operations Achievement Award

by UPMC Susquehanna

UPMC Susquehanna recently earned an Achievement Award from The Hospital and Healthsystem Association of Pennsylvania (HAP) for its outstanding efforts to improve health care in the state. 

UPMC Susquehanna’s entry “MIA: Missing Instruments Accountability Instrument Tracking System Implementation” was chosen as an Optimal Operations award winner. Thirteen award recipients were selected from 108 total award submissions, and were chosen for their exceptional work and innovation in areas that affect patients, communities, and employees. 

The submission by Denise Folmar, MSN, RN, CNOR, Surgical Services Patient Care Manager, and Amanda Masters, MSN, RN, CNOR, CRCST, Manager of Sterile Processing at UPMC Susquehanna, “MIA: Missing Instruments Accountability Instrument Tracking System Implementation,” addressed an effort to improve clinical quality and patient experience, while decreasing costs of care by improving processes for the tracking of surgical and medical instrumentation. The new initiative eliminated labor intensive processes of the past, improved interdepartmental relationships, and made instrument set traceability easier and more sustainable. In addition, the new processes resulted in the advanced ability to run accurate productivity reports in preparation for the Food and Drug Administration (FDA) requirements for surgical instrumentation (Class I medical devices). This requirement, slated for implementation in 2020, has already been met. 

“Patient safety is an essential aspect of quality care,” said Masters “Surgeries are often complex procedures. We wanted to help providers by creating efficient processes conducive to a safe environment of care.”

“HAP congratulates this year’s Achievement Award winners and all entrants for their innovative and creative efforts to transform Pennsylvania’s health care landscape.” said Andy Carter, HAP president and CEO. “Their work is on the cutting edge of consumer-focused care, and I am proud to recognize this year’s winners.” 

Entries were evaluated by a 12-judge panel. The panelists, drawn from Pennsylvania and across the nation, represented the public and private sectors, health care and business organizations, and investor-owned and nonprofit entities. The Achievement Awards program began during 1978.

About HAP
HAP is a statewide membership services organization that advocates for nearly 240 Pennsylvania acute and specialty care, primary care, subacute care, long-term care, home health, and hospice providers, as well as the patients and communities they serve. Additional information about HAP is available online at