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Serving the Susquehanna Region

UPMC Susquehanna Honors Nurses with DAISY Award

by UPMC Susquehanna

Four UPMC Susquehanna nurses were recently recognized as recipients of the DAISY Award for Extraordinary Nurses.
Jolene Cruttenden, a nurse with the Home Care & Hospice team at Soldiers + Sailors Memorial Hospital, was selected after being nominated by a patient. “Jolene was professional and enjoyable in every interaction I had with her. She is a good listener and did a great job explaining any questions I had in an understandable way,” the patient commented.
Jean Shea, a nurse with Same-Day Services at Muncy Valley Hospital, was selected after being nominated by a patient. “Jean is a caring and compassionate nurse. She greeted me with a smile and helped lighten my mood by making me laugh when she escorted me to surgery, helping relieve my nerves and fears. Her enthusiasm for her job and her attitude contributed to a pleasant experience for me. I cannot thank her enough for the kindness that she showed me.”
April McCusker, a nurse with the Home Care & Hospice team at Divine Providence Hospital, was selected after being nominated by a patient’s family. “The care provided by April was unlike any care we had received before. She was professional, punctual, communicated in a manner we could easily understand, and provided warm, compassionate care. She showed genuine concern for our mother and our family. April was attentive to our needs and went out of her way to provide us with an exceptional experience. She took the time to get to know our mother and our family, and was there to guide us through the final days that our family got to spend together. We are so grateful to have had April care for our mother.”
Joshua Pauling, a nurse in the special care unit at Williamsport Regional Medical Center, was selected after receiving multiple nominations from a patient and their family members. One family member commented, “When my mother was admitted to the hospital, Joshua was absolutely wonderful to her and provided the best care. During her stay, my mother had a major issue, and Joshua responded, helping save her life. He stayed by her side the entire time, going above-and-beyond to make sure she was well taken care of.” This same patient later wrote of Joshua, “He held my hand and helped me through. There were times when I thought I wouldn’t make it, but he kept encouraging me and never left me. He is the reason I am alive today.”
Nurses from UPMC Susquehanna are selected every quarter. Anyone may nominate a nurse for a DAISY award – a co-worker, patient, patient’s family or physician. Nomination forms are available at nursing stations and at
The DAISY Awards are currently presented in over 900 hospitals, both nationwide and internationally. Supported by both AONE and The American Nurses Credentialing Center Magnet Recognition Program, the DAISY award program is part of the not-for-profit DAISY Foundation based in Glen Ellen, CA. All winners will be highlighted on the DAISY Foundation’s website.
From left: Jolene Cruttenden, RN; Jean Shea, RN; April McCusker, RN; and Joshua Pauling, BSN.