Understanding Your Bill
As an inpatient or outpatient at UPMC Susquehanna, you receive care from our fully integrated health system that includes:
- UPMC Susquehanna Divine Providence
- UPMC Susquehanna Lock Haven
- UPMC Susquehanna Muncy
- UPMC Susquehanna Skilled Nursing & Rehabilitation Center
- UPMC Susquehanna Soldiers + Sailors
- UPMC Susquehanna Sunbury
- UPMC Susquehanna WIlliamsport
- Susquehanna Health Medical Group (SHMG)
The information below helps you understand the billing process, the role of health insurance companies and the type of payments available.
Registration
When you register, it is important that you:
- Present a photo ID and insurance card each time you visit to ensure that we have your most current information when we bill your insurance company.
We will:
- Verify your insurance coverage and benefits.
- Help you, if balances qualify, to obtain financial and payment assistance.
- Submit your claim to the insurance company following your service.
Bring all your insurance information with you every time you come for service. If you do not have all of the information with you, please call our customer service at (570) 326-8196 or toll free 1-800-433-0816 within three business days of your date of service with the complete information. If we do not receive your complete insurance information within this time, the bill is sent directly to you.
The Role Of Your Insurance Company
After receiving care, bills are sent to your primary or first insurance carrier. After your insurance company makes payments on your bill, they send you an Explanation of Benefits telling you the action taken on your bill.
If there is a balance, we bill your secondary or additional insurance plan. If you have questions about services not covered by insurance, it is up to you to contact the insurance company. If your insurance does not pay your bill after a reasonable period of time, you are responsible for paying the bill.
Price Transparency
As part of the Affordable Care Act, UPMC Susquehanna is making available to the public a list of its hospitals' standard charges for items and services. To access this list of charges (which does not include insurance negotiated rates), please email vonsteinra@upmc.edu or diermyerdj@upmc.edu using "Pricing Request" in the subject line.
Emergency Department
As part of your discharge, our staff will verify your contact and insurance information, as well as collect any payments that may be due. Please be advised that you may receive separate bills for any physician services provided by an Emergency Department physician or Radiologist, in addition to your hospital bill.
Patient Payments
Most insurance companies have co-pays or deductibles. Payment of co-pays or deductibles are expected prior to or at the time of service. If you are receiving non emergent services that are not covered by insurance or require a co-payment or deductible, appropriate payment will be required prior to or at the time of service. Please be prepared to pay any self pay amounts. Most forms of payment are accepted. If you are having a scheduled service, our staff may contact you prior to your appointment to confirm your contact and insurance coverage information. They may also collect any out-of-pocket obligations by phone.
The Billing Process
We mail you a bill listing your unpaid balances. The bill lists the date and place you received care, payments received and your balance due. If you have any changes to your address, employer, insurance and/or dependent status, please contact our customer service department at (570) 326-8196 or toll free 1-800-433-0816.
We accept Visa, Discover, MasterCard and American Express payments by phone, mail and online. You may also mail us a check.
To pay online for services you received in one of our hospitals or doctors, click here.
To pay in person you may visit the following receipt station locations:
UPMC Susquehanna Williamsport
Radiology - Monday through Friday, 7:30 am to 5 pm, Saturday 8 am to noon
Outpatient Rehabilitation - Monday through Friday, 8 am to 4:30 pm
Admissions - 8 am to 5:30 pm
UPMC Susquehanna Muncy
Admissions - Monday through Friday 6:15 am to 5 pm, Saturday, 7 am to noon.
UPMC Susquehanna Divine Providence
Customer Service Center (Thomas Rider Building, 1st Floor, Suite 1A) Monday through Friday 7 am to 5 pm
UPMC Susquehanna Soldiers + Sailors
Customer Service Center - Monday through Friday, 7:30 am - 4:30 pm
Special Financial Arrangements
Patients who are not covered by insurance or who are responsible for large balances after insurance payments may take advantage of Financial Counseling on the first floor of the Thomas Rider Building (located at 1205 Grampian Blvd).
Options include starting a time payment schedule, applying for Medical Assistance or applying for our Financial Assistance Program. (Please note that before applying for the Financial Assistance Program, you may be required to apply for Medical Assistance and get a determination from the County Assistance Office.)
Financial Assistance Programs
Our specialists can help determine if you qualify for Medicaid or other financial assistance programs – which may help pay for some or all of your medical expenses.
Pennsylvania Medicaid
The State of Pennsylvania offers Medicaid, a program for health care services for low-income individuals with high medical expenses. Please contact UPMC Susquehanna customer service at (570) 326-8196 or your local county assistance office for additional information.
Financial Assistance Program
We provide discounted healthcare for patients not eligible for Medicaid coverage and who meet certain income and asset requirements.
Flexible Payment Plan Program
For qualified balances, payment plans may be established.
Other Services
You may receive bills directly from the following healthcare providers for treatment related to your services received at UPMC Susquehanna. If you have any questions about their bills, please call them directly. To help you, listed below are the most commonly requested numbers. The following healthcare providers may bill for reading or interpreting your hospital test:
Susquehanna Imaging Associates (Doctor interpreting your X-ray)
1-800-889-4447
Williamsport Pathology (Doctor interpreting your lab test)
1-800-366-0903
The following healthcare providers may bill for the doctor who gave you emergency care:
River Branch ER Physicians (Emergency Physicians Billing)
Williamsport Regional Medical Center
1-800-355-2470
Muncee ER Physicians (Emergency Physicians Billing)
Muncy Valley Hospital
1-800-355-2470
The following healthcare providers bill independently for their services:
Anesthesia Associates of Williamsport (Doctor providing anesthesia)
1-800-394-4445
Susquehanna Health Home Care & Hospice
(570) 320-7690
Susquehanna Health Medical Group/Hospital Billing
(570) 326-8196 or 1-800-433-0816
Susquehanna Regional EMS
(570) 321-2003
Baltimore Mailing Address
Payments should be sent to the Baltimore mailing address on your statement. This is the central processing location for our local bank. Sending your payment to this address ensures prompt posting to your hospital account.