Visitor Information
Effective February 17, 2020
For the safety of our patients and staff, and to lower their likelihood of exposure to any illness including COVID-19, UPMC is temporarily limiting access to our facilities to only patients, identified and approved support persons, staff, and essential vendors.
Our visitation policies are based on information and guidelines from national, state, and local health care officials.
This page will be updated frequently to reflect the latest updates to visitation guidelines at all UPMC locations. Detailed, in-depth information for each location can be found in the expandable sections below.
In addition to restricting visitors, we are following other COVID-19 prevention protocols, including entry screening, facemasks, social distancing, and frequent facility sanitizing.
We encourage you to use FaceTime, Skype, Zoom, and phone calls to virtually visit with loved ones while they are in the hospital. If you need help with this, please let a staff member know.
View Detailed Visitation Restrictions for UPMC Facilities
All Support Persons in All Care Settings
Support persons are an important element of the care team and help our patients manage and communicate about their care.
- Everyone must wear a snug-fitting, two-ply facemask upon entry and at all times and follow social distancing guidelines. If you do not have a facemask, we will provide you one at facility entry. We strongly encourage support persons to wear their own masks so that we can preserve our supplies for staff and clinical workers.
- No children visitors will be permitted in any care setting. Support people must be 18 years of age or older.
- All visitors, patients, and staff must pass the facility entry screening at all UPMC facilities, including hospitals, senior communities, outpatient facilities, and cancer centers. Screening specifics vary depending on the location and type of service.
- We trust you to help us keep our patients safe. Any non-patient who has shortness of breath, fever, or cough, or who has been in contact with someone who has COVID-19 or is being tested for COVID-19 should not enter UPMC facilities.
Hospital Screenings
The safety of our patients, staff, and others remains our top priority. All patient support persons must undergo screening of symptoms and a thermal body temperature scan to enter our facilities. They must wear a facemask and a provided support person wristband while inside.
All visitors, patients, and staff are screened upon entry to any UPMC facility, including hospitals, cancer centers, and doctor’s offices. People entering the facility will be asked a series of COVID-19 screening questions. A thermal body temperature also will be taken.
Non-cancer patients, special-approved visitors, and support people are encouraged to wear their own cloth or surgical facemask upon entry and throughout our facilities. All others, including people who do not have their own facemask, should wear a UPMC-provided mask. Staff, patients, visitors, long-term care residents, and non-UPMC providers and vendors must wear masks in all clinical and high-traffic areas.
Access to the Hospitals
Approved support persons may visit hospital inpatients between the hours of 8:30 a.m to 8 p.m.
The following entrance restrictions will be in place:
UPMC Williamsport
- Emergency Waiting Room Entrance: Open to patients 24/7 with limited access to the patient care areas from 9 p.m. to 5 a.m.
- Main Tower Entrance: Open to patients and staff from 5 a.m. to 8 p.m.
- East Entrance: Open to patients, support person, and staff from 5 a.m. to 8 p.m.
- West Entrance: Open to patients from 5:30 a.m. to 5:30 p.m. on weekdays, 10 a.m. to 5 p.m. on weekends.
The following entrances will be closed at all times to patients and staff:
- Rural Avenue Entrance including former Vestibule Entrance located just to the West of Rural Avenue Entrance
- Subway Entrance: Revolving door and single door
- Corridor Doors of Health Innovation Center and Tower: Two sets of double glass doors
UPMC Williamsport Divine Providence Campus
- Main Entrance: Open to patients and staff from 5 a.m. to 6 p.m. Mon-Friday and 6:30 a.m. to 3 p.m. on weekends
- Hillman Cancer Center Entrance: Open to patients and staff from 6 a.m. to 5 p.m.
- Rear Dock and Employee Entrances: Open to staff from 5 a.m. to 5 p.m. on weekdays and 5 a.m. to 9 a.m. on weekends
The following entrances will be closed at all times to patients and staff:
- Chapel/Auditorium Entrance
UPMC Muncy
- Emergency Waiting Room Entrance: Open to patients and staff 24/7
- Main Entrance: Open to patients and staff from 6 a.m. to 8 p.m.
- Muncy Place Entrance: Open to staff and visitors from 5 a.m. to 8 p.m.
- Dock Door/Rear Entrance: Open to staff and vendors from 6 a.m. to 6 p.m.
- Physician Office Building Entrance: Open to patients and staff from 5 a.m. to 8 p.m.
The following entrances will be closed at all times to patients and staff:
- Rear Entrance of Physician Office Building
UPMC Lock Haven
- Main Entrance: Open to patients and staff from 6 a.m. to 5 p.m.
- Emergency Waiting Room Entrance: Open to patients, visitors, and staff 24/7
- Haven Place Entrance: No visitors at this time.
The following entrances will be closed at all times to patients and staff
- Physician Entrance by Administration Hallway Basement Access (staff only entrance)
- Both Rear Entrances to Hospital Across from Haven Place Entrance
- Loading Dock Entrance
UPMC Wellsboro
- Outpatient Entrance: Open to patients and staff from 5 a.m. to 8 p.m.
- Emergency Waiting Room Entrance: Open to patients and staff 24/7
The following entrances will be closed at all times to patients and staff:
- 1st Floor Pharmacy Entrance
- 1st Floor Cafeteria Entrance
- 1st Floor Loading Dock Entrance
- 2nd Floor Entrance
UPMC Cole
- Emergency Waiting Room Entrance: Open to patients, visitors, and staff 24/7.
- Main Entrance: Open to patients and visitors from 6 a.m. to 5 p.m.
- Helicopter Pad B Entrance
Signage will be placed on all entrances closed to patient and staff access.